Like many of you, the team here at Ollie is heartbroken by the impact COVID-19 has had on our community.
I’d like to first reassure you that we remain committed to Ollie’s primary mission of providing dog parents with the freshest and highest quality food, on a regular basis, for their beloved dogs. As an essential business – per shelter-in-place definitions – we continue to operate without interruption, and offer home delivery to 100% of our customers across the US.
Furthermore, we recognize that there are undeniable challenges for many at this highly unpredictable time. At Ollie, we want to help those most in need. Those impacted by job losses. Those impacted by limitations on their ability to leave their homes due to their risk profile. And we want to especially help the first responders and health care professionals for their service to our community.
As a result, we are launching three key initiatives to help those most impacted by COVID-19:
If you are a healthcare professional or first responder, verify your identity with ID.me when you checkout with Ollie. Your discount will be automatically applied.
As pup parents and human parents ourselves, we understand this is a difficult and uncertain time for everyone. We remain committed to prioritizing the safety of our customers and their pups, providing contact-free delivery, highly-regulated kitchen standards, and reliability that we’ll always show up at your door on time, when you need us. As we practice social distancing with millions of Americans, we stand with our community and know that while the road ahead will be challenging, we will come out of this stronger, together.
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